Terms and Conditions
Prices shown apply to online and phone orders. We accept credit cards, debit cards, bank transfer and PayPal. We do not deduct funds from your card until goods are ready for despatch.
Shipping And Handling
The invoice total plus any shipping charges made at the time of order includes one delivery cycle only. Costs incurred due to redelivery or the return to us for any reason of undelivered parcels are the responsibility of the customer and will be charged at cost.
We ship via Royal Mail dependant on destination. Full details of delivery and charges are on our Delivery Prices page and on the checkout page.Most items are sent using Special Delivery or International Signed For. These orders will require a signature on delivery.
Orders are shipped as soon as possible after ordering. Usually within 48 hours. If this is not possible within this time frame we will contact the customer and advise them of the delivery time.
Royal Mail does lose packages on occasion but will not accept any claim for lost mail within 15 business days (3 weeks) of posting. If we are satisfied that an order is lost we will replace it after this period only if: we have been supplied with the correct name of the customer (including surname) and full delivery address as contained in the Royal Mail database from which our address search facility is drawn.
Prices quoted are the price you will pay for the UK. International orders may incur customs/tax charges dependant on the destination country.
All products are fully guaranteed against manufacturing defects and faulty materials. Bow hair is not guaranteed because it's use is beyond our control. Strings are not guaranteed by the manufacturer because their fitting and use is beyond their control. We replace strings that are clearly faulty but reserve the right to return strings to the manufacturer in the case of doubt.
If you need to contact us, please email us at email@example.com or telephone 01686 624536.
We respect your privacy. We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals. We only use the information you give us to process your order and provide a quick and convenient service to you in the future. No financially sensitive information is contained within our customer accounts. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. By continuing with your order your accept this policy.
Returns and Exchanges
All goods are carefully checked before despatch. Faulty items may be returned for exchange or a full refund including postage. Correctly supplied items may be returned, within 14 days of receipt, unused and in the original packing, at your expense for a refund or exchange.
We accept debit and all major credit cards and payment via PayPal. Orders paid for by cheque may not be despatched until we receive cleared funds.